Friday, 2 August 2013
The Hot Office answers One Million-th Call!
On the 20th Jan 2012 The Hot Office answered it's One Million-th incoming telephone call on behalf of its loyal clients since the launch of the Telephone Answering Service back in April 2004.
Max Campbell [MD] said "It's a fantastic achievement for the front-desk administration team and the company, and another big milestone on becoming one of the premier answering services in the UK. From the very beginning we have delivered a very personal reception service and are along way from taking a standard call-centre style approach. Our customers are predominantly small growing businesses so they need a friendly, professional service where we can absolutely give the impression that we are their front desk. I look forward to our two-millionth call"
Hot Office Business Centres operate Telephone Answering services from all of it's 4-centres in the South East.
Please visit to see Telephone Answering Service - Video
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Virtual Reception Service
You don't get a 2nd chance to make a 1st impression, 80% of callers will not call back after hearing an engaged tone or an answer-phone, Having a telephone answering service you will never miss an important call again. Having your telephone calls answered professionally could be the difference between closing a new sale or losing business to a competitor.
Having your own Hot Office receptionist needn't be expensive, for example, it costs less than £2.50 a day to have 50 calls answered per month. With a FREE trial and a monthly rolling agreement there's no risk and a telephone answering service can be working within 2 hours.
Your calls are answered in your company name capturing whatever information is necessary to make your life easier and more efficient. Messages are relayed to you straight away by email or text. We can also transfer any important calls to you or your team directly, filtering out unwanted cold calls.
Your phone number can be diverted easily to your own dedicated line at the Hot Office via your regular handset, this gives you complete control over the service; you can even divert your mobile to reception if you don't want to be disturbed or are going on holiday.
Our experienced, professional administrators are fully briefed on your company-profile and staff members. You can let your FrontDesk team know your whereabouts each day helping us to manage your caller's expectations and to enhance this highly personalised service.
To set up your FREE Telephone Answering Trial contact The Hot Office today Contact Form, we would be delighted to be your front desk.
Author: Hot Office Business Centres
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Hot Office Business Centres are specialists in flexible serviced office space and virtual services , delivering a broad range of services including private office suites, campus offices & c ow orking sp ace, v irtual t elephone a nswering, b usiness p ost a ddress services and meeting & training rooms. The Hot Office provides award winning services for over 3 ,000 growing and established business es across the UK including within its portfolio Tesco, BT, Energiser Batteries, Tropicana, Voxeo, British Gas and Unilever
Thursday, 1 August 2013
When should a business use virtual offices?
The first driver for taking virtual office space is often price. It is, of course, significantly cheaper to take a virtual office service than renting space in the city centre, especially if a simple ‘address only’ service is taken. This is often the driver for start-ups and micro businesses, but there are other reasons for taking virtual space.
For at least the past decade, the idea of working from home has been an accepted part of life for business people, especially those starting their own enterprise or working freelance. Increasingly, working from home isn’t seen as a temporary solution but rather a lifestyle choice that people use at various stages in their life – when they have children, when they decide to move to the countryside, or even move abroad. It’s not just owner managers either.
There are people working within bigger businesses that are based, at least in part, from home. But there are perception problems, as one man bands and people based in far-flung areas worry that clients and prospects see them as remote and removed from the ‘real’ world of business. There is no doubt that when you look for a prospective supplier (for work or pleasure), you do tend to go for one based in a well-known area and with an office address, accompanied by an office phone number. It’s human nature to think that permanence and location suggest success and security.
We find that a lot of small business and start-ups seek virtual space because they are not yet ready to move out of the home office or because, for various reasons, they want to stay in the countryside or an out of town business park. Indeed, 74 per cent of virtual office clients are London-based and are taking virtual space in the West End or the City, showing that even within the capital, location is everything. These clients often use virtual space for an initial stage of their development until they are ready to take ‘actual’ office space, which can be at the same location – saving on changing business cards.
Geographical reasons for virtual office use
Other regular virtual space users are businesses that employ people who are geographically spread – whether they are sales teams or consultants. Permanent space for all staff doesn’t make sense, but a central address, location for client meetings, and in many cases, access to a PA, is vital. A third typical virtual office client is the permanent ‘home worker’ who just feels they need administrative support provided by PA services.
Good providers will act as if part of the client’s team, offering services that help the professionalism of the business and reduce admin. As businesses seek ever more flexibility and technology continues to develop, services like virtual offices will become increasingly popular. They provide businesses with a
cost-effective way of getting a city centre address and offer a host of other virtual PA services. They don’t require a big commitment and services can be scaled up and down at short notice. They are just one of the many services available that, put together, make working remotely just as good as (or sometimes better) than that trip into the office every morning.
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