The Importance of a Telephone Answering service.

Hot Office Business Centres offer Telephone Answering services for one reason – Businesses need them! Making sure you answer you get to your calls on time and answering them in a professional manner so vital to any business and can often be a service that is overlooked or perhaps considered unnecessary. It is a fact that 80% of callers will not call back if they hear an engaged tone or an answerphone and remember you don’t get a second chance to make a first impression. Let’s for example imagine you are a tradesman working in a customer’s house. Your mobile rings but you are up a ladder or in the middle of an important job so you are unable to answer the call. You find a spare half hour at the end of your day to call back the dozen or so missed calls that you had. Most of those enquiries will have called another tradesman and more than likely decided to go elsewhere, some may have called on a blocked number so you have no way of calling them back anyway and you may get in touch with the odd one or two potential customers.  So not only have you had to add another half hour or so on to your already busy today but you may not even get any business from it.

Ok so maybe you think I’m exaggerating slightly so let’s presume you do manage to answer your calls. You have to stop the work you are doing to answer the call, search round for a piece of paper or anything you can get hold of to take a note of any important information and if you are on a busy building site or there is other work going on, it’s going to be a loud environment and this won’t sound very professional on the phone, not to mention the customer who’s house you are working in not being best pleased that you are taking calls when  they are paying you to work for them. Hot Office Business Centres can offer you the best solution. We can answer your calls all day long without you having to worry about a thing.

We can do everything from taking notes and relaying this to you via an email or SMS service to taking bookings and orders for your business whilst managing your online calendar. If loss of potential business is important to you then give us a call. You can even trial the Telephone Answering service for free. This can be the difference between the success and failure of your business. Surely it is worth giving it a try? 

Author: James Waterman - [Hot Office Business Centres]